1- EVERYTHING IS INCLUDED IN PRICE LESSON PRICE, (WET SUIT, SURF BOARD, INSTRUCTOR (AND ALL THE WAVES YOU CAN RIDE). PEOPLE OFTEN BRING WATER, TOWEL, AND SUNSCREEN. 

NO HIDDEN CHARGES

All federal, state, city taxes, and credit card, insurance, city fees

are included in the price.

​

2- WHEN YOU BOOK AND PAY ONLINE, YOUR RESERVATION IS 100% GUARANTEED. 

​

3- YOU MUST PAY A DEPOSIT FIRST TO RESERVE YOUR APPOINTMENT, WE ARE SORRY, BUT THIS POLICY WAS INSTILLED DUE TO ALL THE FLAKY "A" HOLES WHO WASTE OUR TIME.  WE RESPECT YOUR TIME AND WE ALWAYS SHOW UP EARLY FOR YOUR LESSON.

​

4- IF YOU ARE GOING TO BE LATE, NEED TO RESCHEDULE, OR CANCEL, CALL AS SOON AS POSSIBLE WE WILL  TRY TO ACCOMMODATE YOUR NEEDS AS MUCH AS OUR SCHEDULE PERMITS, BUT NOT GUARANTEED.  PLAN ON SHOWING UP AT YOUR SCHEDULED LESSON , ON TIME. IF YOU ARE LATE YOU WILL ONLY RECEIVE THE THE REMAINING TIME LEFT ON YOUR LESSON.

 

YOU MAY BE ALLOW TO PAY FOR ANY ADDITIONAL TIME  IF THE INSTRUCTOR IS AVAILABLE. OUR INSTRUCTORS USUALLY HAVE BACK TO BACK LESSONS SO IT'S NOT ALWAYS AN OPTION FOR ADDITOINAL TIME TO BE ADDED TO YOUR LESSON. 

 

5- PLEASE ARRIVE 5 MINUTES EARLY TO YOU LESSON. WE SCHEDULE OUR LESSONS BACK TO BACK, IF YOU ARE LATE, IT EATS INTO YOUR LESSON TIME. DO NOT UNDERESTIMATE THE HORROR OF LA TRAFFIC, THE DIFFICULTIES OF PARKING (finding parking, parking lot lines and prices), MURPHY'S LAW, AND THE EXTRA TIME YOU NEED TO GET YOUR HEAD STRAIGHT IF YOU ARE HUNG OVER,  TAKE THESE INTO ACCOUNT WHEN PLANNING YOUR DRIVE. (Add 30 minutes to drive time to be safe).

​

6- 100% REFUND WITH 24 HOUR CANCELLATION NOTICE. If you cancel and want a refund, please send email or call, otherwise your payment will be held as a credit  for a future lesson. Refunds are not automatically issued when you cancel.  

​

7- AFTER BOOKING ONLINE, YOU CAN RESCHEDULE YOUR LESSON ONLINE OR CALL UP TO 24 HOURS BEFORE YOUR LESSON WITH NO CHARGE. WE WILL TRY TO ACCOMMODATE YOUR NEW REQUESTED TIME.  RESCHEDULING WITH LESS THAN 24 HOURS IS A CANCELLATION AND NO REFUND WILL BE ISSUED. ALL LESSONS WILL BE CONDUCTED REGARDLESS OF WEATHER OR SURF CONDITIONS, (UNLESS THE CONDITIONS ARE UNSAFE, MEANING HUGE WAVES OR THUNDERSTORMS) WE WILL ALWAYS GUIDE YOU TOWARDS THE BEST CONDITION ACCORDING  TO THE MOST RECENT SURF REPORT.

 

WE CAN NOT WAIT FOR PERFECT CONDITIONS FOR ALL LESSON. BE AWARE OF THIS, THERE ARE NO REFUNDS FOR LESSONS GIVEN IN UNFAVORABLE SURF CONDITIONS (CLOUDY, COLD, RAINY, STORMY WAVES, SUPER HIGH TIDE, ETC..). 

​

TRYING TO RESCHEDULE FOR ANOTHER TIME OR DAY, ON THE SAME DAY AS YOUR LESSON, IS CONSIDERED A CANCELLATION.

​

IF WE KNOW AHEAD OF TIME THE CONDITIONS ARE UNSAFE, WE WILL CONTACT YOU AS SOON AS WE KNOW AND ASK YOU TO RESCHEDULE.  IF YOU CAN NOT RESCHEDULE WE WILL REFUND YOUR MONEY. SOMETIMES THE SURF FORECAST IS WRONG OR THE  CONDITIONS CHANGE RAPIDLY AND WE DO NOT KNOW UNTIL THE DAY OF YOUR LESSON. IF WE CANCEL ON YOU IN LESS THAN 24 HOURS, YOU GET A FULL REFUND. WE TRY HARD TO GIVE YOU AS MUCH NOTICE AS POSSIBLE SO YOU CAN MAKE OTHER PLANS.

 

REFUNDS DO NOT APPLY FOR INSTRUCTOR CHANGE ONLY TIME CHANGE. 

​

8- IF IT'S IMPERATIVE FOR YOU TO RECEIVE A PRIVATE LESSON OR A PARTICULAR INSTRUCTOR, PLEASE ADD THIS TO THE NOTES SECTION WHEN MAKING RESERVATION, AND STATE WHY YOU THINK YOU NEED/ YOU WANT A PRIVATE LESSON/ PATIFCULAR INSTRUCTOR, WE WILL ALWAYS TRY TO ACCOMMODATE YOUR REQUEST. THERE IS A 50% WE WILL BE ABLE TO, HOWEVER IT IS NOT GUARANTEED. DUE TO OUR LIMITED HOURS AND STAFF WE COMBINE MOST SINGLE PERSON LESSONS UNLESS IT IS A VERY YOUNG CHILDREN OF SOMEONE WITH SPECIAL NEEDS.

​

9-  IF YOU PAY FOR A PRIVATE LESSON, AND WE ADD YOU TO A GROUP, (NEVER LARGER THAN 5 PEOPLE)  YOU WILL BE REFUNDED THE DIFFERENCE IN PRICE AT THE END OF YOUR LESSON. WE TRY NOT TO DO THIS UNLESS IT'S ABSOLUTELY NECESSARY DUE TO OUR BUSY SCHEDULE.

 

10- ALL RESERVATION  ARE IN Pacific Standard Time. BE AWARE OF THIS WHEN BOOKING OUTSIDE OF PST.   IF YOU HAVE A GOOGLE CALENDAR YOUR APPOINTMENT TIME WILL SYNC IN YOUR CALENDAR IN YOUR TIME ZONE AUTOMATICALLY. 

​

11-ALL LESSON MEET AT OUR PRIMARY LOCATION 2701 BARNARD WAY SANTA  MONICA CA 90405. PARKING LOT 5 SOUTH.

​

12- IF YOU ARE RESERVING A LESSON FOR CHILDREN, SOMEONE WITH SPECIAL NEEDS,  A MEDICAL CONDITION OR SOMEONE WHO CAN NOT SWIM,  PLEASE SPECIFY THEIR AGE, SPECIAL NEED, OR CONDITION IN THE "MESSAGE"  SECTION OF "RESERVATION REQUEST". WE FACTOR IN ALL VARIABLES WHEN PLANNING OUR LESSONS AND TIDE AND SWELL SIZE ARE MAJOR COMPONENTS WHEN WE ACCEPT OR SUGGEST ALTERNATE TIMES, ESPECIALLY FOR LESSONS NEEDING A HIGHER LEVEL OF CARE.

​

13-SURFING IS INHERENTLY DANGEROUS, IF YOU SHOW UP INTOXICATED (YES!, HIGH OR EXTREMELY HUNGOVER COUNTS) YOUR LESSON WILL BE CANCELED.

​

14- WHILE DOING A LESSON WITH KAPOWUI OR AT ANY TIME YOU  ARE IN THE AREA OF OUR BUSINESS OPERATION, YOU GIVE UP YOUR RIGHTS TO ANY LEGAL RECOURSE OR MONETARY COMPENSATION  AGAINST KAPOWUI, ANY OF IT'S INSTRUCTORS, OR THE CITY OF LOS ANGELES DUE TO INJURY OR DEATH SUFFERED WHILE IN OUR CARE OF OR BY ANY OF OUR EQUIPMENT, VANS, ACTS OF GOD, OR INSTRUCTORS. WE HAVE NO MONEY ANYWAY BUT LEGAL MUMBO JUMBO THAT MUST BE POSTED. 

​

     YOU CAN NOT BOOK LESSON ONLINE LESS THAN 12 HOURS BEFORE THE START TIME YOU WOULD LIKE YOUR LESSON.

IF YOU WOULD LIKE A LESSON LESS THAN 12 HOUR BEFORE YOUR LESSON TIME / SAME DAY PLEASE CALL.

                      

WHEN BOOKING A LESSON ABOVE YOU ACKNOWLEDGE AND AGREE TO ALL OF THE ABOVE RULES AND POLICIES.

AFTER BOOKING YOU WILL RECIEVE AN EMAIL WITH CONFIRMATIN OF DATE, TIME, AND LOCATION.

​

 

 

                                                   THANK YOU FOR TAKING THE TIME TO READ ALL OF THE BORING STUFF ABOVE,

 

NOW IT'S TIME T0 BOOK A LESSON! YAAAYYYYY!!!